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Equality, Diversity and Inclusion Policy


September 2022


TherapEast is committed to the following principles:


•We will foster an environment in which individual differences are recognised and valued.

• Every centre user is entitled to a working environment which promotes dignity and respect to all. No form of intimidation, bullying or harassment will be tolerated.

• We will ensure that everyone is treated equally, which we believe is good management practice and makes sound business sense.

• We will regularly review all practices and procedures to ensure fairness.

• Breaches of this policy will be regarded as misconduct and could lead to withdrawal of the right to use the centre.

This policy will be monitored and reviewed regularly


1. Policy Statement


We recognise that discrimination and victimisation are unacceptable and that it is in the interests of TherapEast to utilise the skills of the centre users and volunteers. To that end, the purpose of this policy is to provide equality and fairness for all in our centre.


It is our aim to ensure that no centre user receives less favourable facilities or treatment (either directly or indirectly) on grounds of age, disability, gender / gender reassignment, marriage / civil partnership, pregnancy / maternity, race, religion or belief, sex, or sexual orientation.


Our aim is to have a community which is truly representative of all sections of society and to ensure that each user feels respected and able to do their best.


All centre users will be treated fairly and with respect. Selection for any benefits will be on the basis of aptitude and ability. All users will be helped and encouraged to develop their full potential and the talents and resources of the users will be fully utilised to maximise the efficiency of the organisation.


Our users will not discriminate directly or indirectly, or harass clients because of age, disability, gender reassignment, pregnancy and maternity, race, religion or belief, sex, and sexual orientation in the provision of our services.


This policy and the associated arrangements shall operate in accordance with statutory requirements. In addition, full account will be taken of any guidance or Codes of Practice issued by the Equality and Human Rights Commission, any Government Departments, and any other statutory bodies.


Responsibilities of Management


Responsibility for ensuring the effective implementation and operation of these arrangements will rest with the Director. All centre users will ensure that they and their clients operate within this policy and its arrangements, and that all reasonable and practical steps are taken to avoid discrimination. We will ensure that:

i. All users are aware of the policy and the reasons for the policy
ii. Grievances concerning discrimination are dealt with properly, fairly and as quickly as possible
iii. Proper records are maintained.

b. The Director will be responsible for monitoring the operation of the policy in respect of users and potential users.


Director’s responsibilities

Responsibility for ensuring that there is no unlawful discrimination; the attitudes of users are crucial to the successful operation of fair practices. In particular, all users should:
i. comply with this policy and other relevant arrangements
ii. not discriminate in their day-to-day activities or induce others to do so
iii. not victimise, harass or intimidate other users or groups who have, or are perceived to have, one of the protected characteristics
iv. ensure that no individual is discriminated against or harassed because of their association with another individual who has a protected characteristic.
v. inform Katie Rose (Director) if they become aware of any discriminatory practice.


Third Parties

Third-party harassment occurs where an employee is harassed, and the harassment is related to a protected characteristic, by third parties such as clients. We will not tolerate such actions against its users. Anyone concerned should inform Katie Rose (Director) at once. We will investigate fully and take all reasonable steps to ensure such harassment does not happen again.


Rights of Disabled People and people who identify as having mental / physical impairments


TherapEast recognises the importance of the needs of disabled people or people who identify as having mental / physical impairments.

Under the terms of this policy, centre users are required to:
Make reasonable adjustments to maintain the services of disabled / impaired employees or employees who become disabled / impaired, by, for example: providing training, special equipment, and reduced working hours. If required, TherapEast will seek advice on the availability of assistance from external agencies


Give full and proper consideration to disabled / impaired people who apply for jobs.

Reasonable adjustments should be made in order to accommodate particular aptitudes and abilities, to allow making the job easier to complete.



TherapEast will ensure that this Equality and Diversity Policy is translated into practice consistently across the centre as a whole.


This policy will be reviewed annually and may include the routine collection and analysis of information on users by gender, marital status, ethnic origin, sexual orientation, religion / beliefs, job title. Information regarding the number of users who declare themselves as disabled or having an impairment will also be maintained.

Where appropriate, equality impact assessments will be carried out on the results of monitoring to ascertain the effect of the relevant policies. This will give TherapEast an idea of how our services affect those who experience them.

The information collected for monitoring purposes will be treated as confidential and it will not be used for any other purpose, in accordance with the TherapEast Data Protection Policy.

If monitoring shows that TherapEast, or areas within it, are not representative, then an action plan will be developed to address these issues. This will include a review of recruitment and selection procedures, TherapEast policies and practices, as well as consideration of taking positive legal action.



Centre users and volunteers have a right to pursue a complaint concerning discrimination or victimisation according to the procedure set out in the Complaints Policy and Procedures.

Our Counsellors
TherapEast relies on the support of volunteer counsellors who are usually trainee counsellors, these are people who are enrolled in counselling and psychotherapy training programmes who come to TherapEast on placement in order to develop their clinical practice towards qualification.

We apply our equality and diversity principles, practices and relevant policies also to our relationships with them. This means that we aim to recruit a diverse range of counsellors, and to apply equality principles consistently in the way we organise their time and activity and listen to and respond to their needs and preferences.

Our Clients

TherapEast applies these same principles to our relationship with clients. Our mission is to provide accessible therapy to adults who seek our help and are able to benefit from our range of psychological therapies. One of our strategic objectives is to improve access to services for those most in need by tackling barriers such as cost, inequality and stigma.


To this end we monitor the diversity of our low-cost clients and will take action where we can, to ensure that our services are accessible to all adults in our local area. It is our intention to provide equally good client experience and outcome for all clients and to respond to inquiries from the public professionally and fairly so that all those who can benefit from our help are able to make positive choices.

Adult Safeguarding: Policy and Procedures (including Child Protection)


September 2022


TherapEast is committed to safeguarding users in line with national legislation and relevant national and local guidelines. We will safeguard centre users by ensuring that our activities are delivered in a way which keeps everyone safe. We are committed to creating a culture of zero-tolerance of harm which necessitates: the recognition of individuals who may be at risk and the circumstances which may increase risk; knowing how abuse, exploitation or neglect manifests itself; and being willing to report safeguarding concerns. This extends to recognising and reporting harm experienced anywhere, including within our activities, within other organised community or voluntary activities, in the community, in the person’s own home and in any care setting.


The purpose of this policy is to demonstrate our commitment to safeguarding clients and users and to ensure that everyone is aware of:


• The legislation, policy and procedures for safeguarding adults.

• Their role and responsibility for safeguarding adults.

• What to do or who to speak to if they have a concern relating to the welfare or wellbeing of an individual within the organisation.


Volunteers and users and may encounter adults who are vulnerable or at risk. As professionals, there is an ethical duty to safeguard adults who are vulnerable. Where an adult is vulnerable, there is also a need to consider the safety and welfare of any child for whom they have responsibility. We have a statutory responsibility to take action to safeguard children (e.g. share information or submit appropriate referrals). Any Safeguarding concerns should be reported immediately to the centre director (Katie Rose), and/or to your supervisor. When reporting an Adult Safeguarding Concern, and that adult is responsible for children, there is, by extension, a Child Safeguarding Concern and this must also be reported.


Safeguarding concerns would include:


• Domestic violence or abuse

• Suicidal ideation or high-risk self-harm

• Serious mental illness such as psychosis, depression or severe post-natal depression

• High-risk substance misuse

• Adults who disclose that they have harmed, or are at risk of harming, either a child or another adult

• Honour-based violence or forced marriage

• Any concerns about radicalisation and extremist views or behaviours must also be reported as a safeguarding concern.


This is not an exhaustive list but is intended to provide examples of situations where a counsellor or trainee counsellor would need to consider safeguarding issues in relation to an adult.


Statutory Definition of an Adult at Risk


The Safeguarding Adults legislation creates specific responsibilities on Local Authorities and the Police to provide additional protection from abuse and neglect to Adults at Risk.


When a Local Authority has reason to believe there is an adult at risk, they have a responsibility to find out more about the situation and decide what actions need to be taken to support the adult.


The actions that need to be taken might be by the Local Authority (usually social services) and/or by other agencies, for example the Police and Health services. The Local Authority role includes having multi-agency procedures which coordinate the actions taken by different organisations.


England: Care Act 2014 - An adult at risk is an individual aged 18 years and over who: a) has needs for care and support (whether or not the local authority is meeting any of those needs) and; b) is experiencing, or at risk of, abuse or neglect, and; c) as a result of those care and support needs is unable to protect themselves from either the risk of, or the experience of abuse or neglect. This includes adults with learning difficulties, adults with physical disabilities who depend on others to care for them, or adults with certain mental illnesses who lack the capacity to look after themselves. It is recognised that people in this group are vulnerable to abuse and neglect from carers, family members, and institutions as well as from strangers.


Any or all of the following types of abuse may be perpetrated as the result of deliberate intent, negligence, omission or ignorance. There are different types and patterns of abuse and neglect and different circumstances in which they may take place. Safeguarding legislation in each home nation lists categories of abuse differently however, they all include the following types of abuse:


• Physical

• Sexual

• Psychological

• Neglect

• Financial Abuse


These types of abuse can take place in any relationship and there are many contexts in which abuse might take place; e.g. Institutional abuse, Domestic Abuse, Forced Marriage, Human Trafficking, Modern Slavery, Sexual Exploitation, County Lines, Radicalisation, Hate Crime, Mate Crime, Cyberbullying, Scams. Some of these are named specifically within home nation legislations.


Other Safeguarding Concerns


  • Female Genital Mutilation (FGM) - FGM is a collective term for a range of procedures which involve partial or total removal of the external female genitalia for non-medical reasons. It is sometimes referred to as female circumcision, or female genital cutting. The practice is medically unnecessary, is extremely painful and has serious health consequences, both at the time when the mutilation is carried out, and in later life. Any concerns related to FGM fall under this policy and must also be immediately reported as a safeguarding concern.


  • Forced marriage - In forced marriage, one or both spouses do not consent to the marriage and pressure or abuse is involved. The pressure put on people to marry against their will may be physical (e.g. threats, physical violence or sexual violence) or emotional and psychological (e.g. making someone feel like they are bringing ‘shame’ on their family.


  • Financial abuse, for example taking someone’s wages, may also be a factor. Forced marriage is primarily, but not exclusively, an issue of violence against females.


  • ‘So-called’ Honour Based Violence - The term ‘honour crime’ or ‘honour-based violence’ encompasses a variety of crimes of violence (mainly but not exclusively against women), including assault, imprisonment, and murder where their family or their community is punishing the person. ‘So-called’ Honour-based violence can also be described as a collection of practices which are used to control behaviour within families or other social groups in order to protect perceived cultural and religious beliefs and / or honour. They are being punished for (actually or allegedly) undermining what the family or community believes to be the correct code of behaviour. In transgressing this correct code of behaviour, the person shows that they have not been properly controlled to conform by their family and this is to the ‘shame’ or ‘dishonour’ of the family.


  • Self-harm - Self-harm is a broad term that can be used to describe a variety of behaviours that lead to physical harm. These include self-cutting or scratching the skin, burning/branding with cigarettes/lighters, scalding, overdose of tablets or other toxins, tying ligatures around the neck, punching oneself or other surfaces, banging limbs/head and hair pulling (Mental Health Foundation, 2006). It may also include risk taking behaviours where the child / young person is careless for their own safety and there is a risk of physical harm. It also includes neglect of physical health for example young people with insulin dependent diabetes who intentionally miss insulin doses. Self-harm usually occurs in response to emotional distress.


  • Suicide / Suicide Ideation - The term ‘suicide’ means an act that is intended to end one’s life. Suicidal ideations, often called suicidal thoughts or ideas, is a broad term used to describe a range of contemplations, wishes, and preoccupations with death and suicide (PubMed, 2021). These issues can caused by many factors, including depression and mental illness, stress, financial problems, relationship breakdown, bereavement and abuse.





The Principles of Adult Safeguarding in England - Care Act 2014


The Act’s principles are:


• Empowerment - People being supported and encouraged to make their own decisions and informed consent.

• Prevention – It is better to take action before harm occurs.

• Proportionality – The least intrusive response appropriate to the risk presented.

• Protection – Support and representation for those in greatest need.

• Partnership – Local solutions through services working with their communities. Communities have a part to play in preventing, detecting and reporting neglect and abuse

• Accountability – Accountability and transparency in delivering safeguarding.


Mental Capacity and Decision Making


UK Law assumes that all people over the age of 16 have the ability to make their own decisions, unless it has been proved that they can’t. It also gives us the right to make any decision that we need to make and gives us the right to make our own decisions even if others consider them to be unwise. We make so many decisions that it is easy to take this ability for granted. The Law says that to make a decision we need to:


• Understand information

• Remember it for long enough

• Think about the information

• Communicate our decision A person’s ability to do this may be affected by things such as learning disability, dementia, mental health needs, acquired brain injury and physical ill health.


Most adults have the ability to make their own decisions given the right support however, some adults with care and support needs have the experience of other people making decisions about them and for them. If someone has a disability that means they need support to understand or make a decision this must be provided. A small number of people cannot make any decisions. Being unable to make a decision is called ‘lacking mental capacity’. Mental capacity refers to the ability to make a decision at the time that decision is needed. A person’s mental capacity can change. If it is safe / possible to wait until they are able to be involved in decision making or to make the decision themselves. Mental capacity must also be considered when we believe abuse or neglect might be taking place. It is important to make sure an ‘adult at risk’ has choices in the actions taken to safeguard them, including whether or not they want other people informed about what has happened, however, in some situations the adult may not have the mental capacity to understand the choice or to tell you their views.


The legislations describes when and how we can make decisions for people who are unable to make decisions for themselves:


• We can only make decisions for other people if they cannot do that for themselves at the time the decision is needed.


• If the decision can wait, wait – e.g. to get help to help the person make their decision or until they can make it themselves.


• If we have to make a decision for someone else then we must make the decision in their best interests (for their benefit) and take into account what we know about their preferences and wishes.


• If the action we are taking to keep people safe will restrict them then we must think of the way to do that which restricts to their freedom and rights as little as possible. Each home nation also has legislation about the circumstances in which decisions can be made on behalf of an adult who is unable to make decisions for themselves:


England and Wales - Mental Capacity Act 2005


Managing concerns about an adult - procedure


Where a centre user or a Counsellor on Placement is concerned about the safety or welfare of an adult, the following steps must be taken:


  • Wherever possible, you should relay to the adult that they are concerned, and seek to empower the adult to take action themselves. There should be a discussion regarding the sharing of information and the reasons for this, and consent should be obtained if possible.


  • If you are relaying information about an adult to a GP for example, you should seek the adult’s consent to information being shared. There may be circumstances in which this discussion should not take place, for example, if it would place you at immediate risk. It may also be necessary to go against the expressed wishes of the adult in relation to making a referral (e.g. if there are child protection concerns).


If you become concerned about your own safety whilst working with an adult, you must inform the centre Director (Katie Rose) and your supervisor, immediately or as soon as possible.


Volunteers and centre users must document their concerns by phone, message or email to Katie and supervisor immediately after the session. As a result of this conversation, you should agree a course of action which could include the following:


• referral to GP

• referral to Community Mental Health Team

• referral to Health Visitor

• referral to Police

• referral to Adult Social Care

• referral to other agencies, such as a substance-misuse team or domestic violence service


The discussion must also include consideration of whether there are child protection issues that need addressing. If there is uncertainty about which agency to refer to, you must try to resolve this as soon as possible. It may be appropriate to seek guidance from a local ‘gateway’ service, such as a Community Mental Health Team. The centre will, if possible, feed back to the adult about which referrals have been made. An Adult Safeguarding Concern can be deemed ‘Agreed Actions Taken’ when:


1. A referral is made to another agency and the agency has responded to this referral and / or

2. We are satisfied that the response/actions have been sufficient to safeguard the adult and / or

3. The adult concerned has taken appropriate action themselves in order to protect themselves or reduce their vulnerability


For safeguarding advice / guidance and reporting, users and Counsellors on Placement should contact their supervisor in the first instance. In cases when they are not available, they should contact Katie Rose on 07379 278139


Working Virtually: Safeguarding of those who avail of our services is a fundamental role we all play. This is true when we are working face to face, remotely or virtually. Our policies and procedures remain the same irrespective of how we are delivering our services.


Information Sharing


Users and volunteers should explain to adults at the outset of any work that it may be necessary to share information where there are serious concerns about their safety or welfare, or where there are child protection concerns. This is part of the contracting with the client. It is recognised that breaching the confidentiality of an adult’s counselling work can raise ethical questions. Concerns about such issues should be discussed with either Katie or your supervisor, so that a decision can be made about a proportionate response to concerns. Wherever there are concerns about the welfare of a child, the need to protect the child overrides the confidentiality of the counselling work, and professionals have a duty to share information and submit referrals if necessary. The welfare of the child is always paramount. If centre users and volunteer counsellors are seriously concerned about the welfare of an adult, it is appropriate to seek specialist help for that person, and to submit appropriate referrals in response to potential risks to that person.


Privacy Policy

September 2022



Our contact details

Name: Chigwell Therapy Centre t/a TherapEast, Katie Rose, Director

Address: 113c High Street, Ilford IG6 2AH

Phone Number: 07379 278139



The type of personal information we collect

We currently collect and process the following information:

  • Personal identifiers and contact details (for example, name and contact details).

  • Limited information regarding your physical and mental health and medication, GP and emergency contact details.

  • We will keep limited, factual notes regarding our sessions together.


How we get the personal information and why we have it

The personal information we process is provided to us directly by you for one of the following reasons:

  • So that we can contact you to confirm appointments

  • So that we can contact you or someone else in case of an emergency. We will explain to you at the first appointment when we might need to contact you or someone else.

We use the information that you have given us in order to help monitor and progress our work together, and to help to keep you safe in an emergency.

We may share this information with the police or emergency services if we deem it to be appropriate.

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

(a) Your consent. You are able to remove your consent at any time. You can do this by contacting Katie Rose (owner, Chigwell Therapy Centre)

(b) We have a contractual obligation.

(c) We have a legal obligation.

(d) We have a vital interest.

(e) We need it to perform a public task.

(f) We have a legitimate interest.


How we store your personal information

Your information is securely stored.

We keep your contact information and limited notes recording our sessions for up to five years. We will then dispose your information by deleting it securely from our servers or manually destroying any paperwork.


Your data protection rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal information.

Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at if you wish to make a request.


How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:           

Information Commissioner’s Office

Wycliffe House

Water Lane





Helpline number: 0303 123 1113

ICO website:

Health and Safety Policy


Last updated October 2023


General Statement of Policy, Duties & Responsibilities


Policy Statement

TherapEast recognises and accepts its health and safety duties for providing a safe and healthy working environment (as far as is reasonably practicable) for all its therapists (paid or volunteer) and other visitors to its premises under the Health and Safety at Work Act 1974, the Fire Precautions (Workplace) Regulations 1997, the Management of Health and Safety at Work Regulations 1999, other relevant legislation and common law duties of care.

Throughout this Statement, terms such as “staff”, “workers”, “employees”, include both paid and volunteer workers.


We are committed to promoting the health and safety of the volunteers, staff and of all visitors to the Premises and to that intent to:


· Take all reasonably practicable steps to safeguard the health, safety and welfare of all personnel on the premises;


· Provide adequate working conditions with proper facilities to safeguard the health and safety of personnel and to ensure that any work which is undertaken produces no unnecessary risk to health or safety;


· Encourage centre users to co-operate in all safety matters, in the identification of hazards which may exist and in the reporting of any condition which may appear dangerous or unsatisfactory;


· Ensure the provision and maintenance of equipment and systems of work that are safe;


· Maintain safe arrangements for the use, handling, storage and transport of any articles;


· Provide sufficient information, instruction and supervision to enable everyone to avoid hazards and contribute to their own safety and health;


· Provide specific information, instruction, and supervision to centre users who have particular health and safety responsibilities


· Make, as reasonably practicable, safe arrangements for protection against any risk to health and safety of the general public or other persons that may arise for the centre’s activities;


· Make suitable and sufficient assessment of the risks to the health and safety of centre users arising out of or in connection with the centre’s activities;


· Make specific assessment of risks in respect of new or expectant mothers and young people under the age of eighteen;


· Provide information to other employers of any risks to which those employer’s workers on the centre’s premises may be exposed.


This policy statement and/or the procedures for its implementation may be altered at any time by the Directors. The statement and the procedures are to be reviewed each year by the Directors or by other persons appointed by them.


Statutory Duty of the Organisation


TherapEast will comply with its duty to ensure, as far as is reasonably practicable, the health, safety and welfare at work of its therapists and visitors to its premises and, in general, to:


· Make workplaces safe and without risks to health;


· Ensure any equipment is safe and that safe systems of work are set and followed;


· Ensure articles and equipment are moved, stored and used safely;


· Give centre users (including volunteers, clients and therapists) the information, instruction and supervision necessary for their health and safety.


In particular, TherapEast will:


· Assess the risks to health and safety of its volunteers/therapists/visitors;


· Make arrangements for implementing the health and safety measures identified as necessary by this assessment;


· Record the significant findings of the risk assessment and the arrangements for health and safety measures;


· Draw up a health and safety policy statement; including the health and safety organisation and arrangements in force;


· Appoint someone competent to assist with health and safety responsibilities;


· Set up emergency procedures;


· Provide adequate First Aid facilities;


· Make sure that the workplace satisfies health, safety and welfare requirements, eg for ventilation, temperature, lighting and for sanitary, washing and restroom facilities;


· Make sure that work equipment is suitable for its intended use as far as health and safety is concerned, and that it is properly maintained and used;


· Prevent or adequately control exposure to substances that may damage health;


· Take precautions against danger form flammable or explosive hazards, electrical equipment, noise or radiation;


· Avoid hazardous manual handling operations and, where they cannot be avoided, reduce the risk of injury;


· Ensure that appropriate safety signs are displayed and maintained;


· Report certain injuries, diseases and dangerous occurrences to the appropriate health and safety enforcing authority.


Statutory Duty of the Organisation’s Therapists


Therapists using the centre have legal duties, we request non-employed (voluntary) workers also to observe these. They include the following:


· To take reasonable care for their own health and safety, and that of other persons who may be affected by what they do or do not do;


· To co-operate with the centre on health and safety;


· To use work items provided by the centre correctly;


· Not to interfere with or misuse anything provided for health, safety and welfare purposes;


· To report at the earliest opportunity injuries, accidents or dangerous occurrences at work, including those involving the public and participants in activities organised by the centre;


· Health and Safety law applies not only to employees in the workplace, it also applies to organisations and people who occupy or use community buildings to which members of the public have access.


Policy for Visitors and Contractors


On arrival all visitors should be directed to the representative of the user/hirer of the building. This person is to take responsibility for the visitor(s) and assist in their evacuation from the building during an emergency or arrange help in the event of an accident.




Organisation of Health and Safety


Health and Safety Rules

Anyone using the centre must exercise ordinary care to avoid accidents in their activities at the premises and comply with the following general rules:


Accident Forms and Book

The book must be kept in a secure location.


Any injury suffered in the course of therapy or otherwise on the centre’s premises, however slight, must be recorded, together with such other particulars as are required by statutory regulations, on an accident form maintained by the centre.


Fire Precautions

All personnel and learners must familiarise themselves with fire escape routes and procedures and follow the directions of the Organisation in relation to fire.


Equipment and Appliances

No equipment or appliance may be used other than as provided by or specifically authorised by or on behalf of the centre and any directions for the use of such must be followed precisely.


Safety Clearways

Corridors and doorways must be kept free of obstructions and properly lit.



Defective equipment, furniture and structures must be reported as such without delay.


Hygiene and Waste Disposal

Facilities for the disposal of waste materials must be kept in a clean and hygienic condition. Waste must be disposed of in an appropriate manner and in accordance with any special instructions relating to the material concerned.


Alcohol, Drugs and Tobacco

Smoking within the premises and the use of drugs (except under medical supervision) on the premises are prohibited at all times. The use of intoxicants (alcohol) is strictly prohibited during working/course hours, and no employee/volunteer or student may undertake his/her duties if under the influence of alcohol or drugs (except under medical supervision)


Arrangement and Procedures

The centre Director (Katie Rose) is responsible for ensuring that the safety policy is carried out and that responsibilities for safety, health and welfare are properly assigned and accepted at all levels. Their details and contact number will be displayed within the centre.


First Aid

· The first aid box is located next to the door entryphone system. Please notify the centre if anything is used or removed so that it can be replaced.



· In the event of an injury or illness, call for a member of staff or ring for an ambulance directly by calling 999.

· All accidents must be reported to Katie Rose immediately or as soon as practicable;

· All accidents must be entered into the accident book.

All incidents and accidents will be investigated, and consideration will be give to the actions necessary to prevent recurrence.


Fire Drills

· All centre users must know the fire procedures, position of fire appliances and escape routes.

· The fire alarm points, fire exits and emergency lighting system will be tested by Katie Rose in accordance with the Company’s policy and procedures.


In the event of fire

· Persons discovering a fire should sound the nearest alarm;

· The first duty of all centre users is to evacuate all people from the building by the nearest exit immediately the fire is discovered;

· All persons must evacuate the building and, where possible without personal risk, leave all doors and windows closed;

· The assembly point for the building is on the corner of Hobart Road and High Street.

· If any fire occurs, however minor, the Fire Brigade must be called immediately by dialling 999.

· When the Fire Brigade arrives advise whether all persons are accounted for and location of fire.


Bomb Warnings

· If you receive a warning try to find out from the caller:

i) The approximate location of the bomb and likely time of detonation;

ii) Whether the police and fire brigade have been notified;


· Notify the Police immediately on 999;

· DO NOT SOUND THE FIRE ALARM but evacuate the building taking into consideration any information form the bomb warning;

· Assemble in the assembly point unless the bomb warning implies otherwise.


Cleaning Materials, General Machinery and High Risk Areas

· All portable machinery must be switched off when not in use;

· Wandering cables are a hazard; use with caution and safety in mind;

· Slippery floors and dangerous; use warning signs;



· All thoroughfares, exits and gates must be left clear at all times;

· Corridors and fire exits must not be blocked by furniture or equipment;

· Vehicles must not be parked near to the building so as to cause any obstruction or hazard;

· Hazards or suspected hazards or other health and safety matters should be reported to Katie Rose or the centre user at the premises immediately or as soon as practicable, so that action can be taken. If the hazard is of a serious nature, immediate action must be taken to protect or clear the area to prevent injury to staff or other users.



We request that our centre users and visitors respect this Policy, a copy of which will be available on demand and on our website.

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